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  • Most orders ship within 1-2 days, unless otherwise notified.

  • Shipments are sent via USPS with insured priority shipping and tracking (provided in a confirmation email).

  • For instances involving a missing or damaged package, please contact USPS directly to file a claim, your package is insured.

  • Remember, it is your responsibility to provide an accurate address. No refunds will be given if a unit/apartment number isn't provided or an inaccurate address isn't corrected before shipping. Most times the USPS holds inaccurate or incomplete addressed packages at your local post office, please contact them directly.



  • If you’re not fully satisfied with your purchase, contact within 30 days for a product refund.

  • Package item(s) to be returned along with the original receipt and reason for return noted.

  • Send back to:


Serein Naturals Returns

C/O Angela Wells

5204 Uravan St.

Denver, CO 80249


  • Shipping fees are not refunded.

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